My IA and UX textbook, published in Spring 2017 - Information Architecture: The Design and Integration of Information Spaces, 2nd Edition (2017). Amazon.com
Chronic disease patients' online information behavior journey, diabetics and their progression from novice to expert
Task completion study of a large corporate intranet
Presenting usability testing research results at Google
Jobs to be done diagram showing forces resulting in a customer's switch to an online grocery service.
This customer moved from shopping almost exclusively at Whole Foods, to using Fresh Direct.
Eye tracking example, users at top miss the gorilla
Research finding: Clickstream analysis
Students have worked at Oracle, Twitter, McKinsey & Company, Etsy, IBM, Library of Congress and more.