UX Researcher and Designer

I am a... user experience professional leading research and design teams. I've worked in e-learning, higher ed, e-commerce, and healthcare industries. I use methods like ethnography, remote usability testing, interviews and more to investigate user needs. Recently I researched factors impacting customer adoption of flagship software for over 2400 clients, and translated research finidngs into software requirements and designs that led to increased customer engagement.

After several years of industry experience, I earned my Ph.D. to dig deeply into the foundations of how people use and interact with technology. My primary research areas were human-computer interaction, social media, and modeling patients' use of the web while managing a chronic disease. I've led federally funded research projects, published peer-reviewed research articles (1200+ downloads), and presented at several conferences and industry events. I support the UX community by volunteering to teach and mentor.

Mike Zarro Presenting at HCIR in Vancoucer BC






Creating engaging and effective user experiences is my passion. I develop UX strategies and tactics, and work with product and development teams to build engaging technology products and services. I provide leadership and coaching to executive, development, and user experience teams - maintaining a balnace between business and user requirements.

I've designed web, mobile, and software applications for leading tech companies, like eBay enterprise and SAP, and technology startups. I design wireframes, develop user flows, and program functional HTML/CSS/JS prototypes for desktop, mobile and enterprise software environments.

UX and IA Teaching

I teach courses in UX and Information Architecture, and deliver workshops and conference presentations.

"Hands down, the best class I've taken ..., he inspires interest and motivation. After taking this class, I feel like I could do the job of Information Architect."- IA Student

My students have been hired by organizations like Twitter, Etsy, IBM, and the Library of Congress.