user experience researcher leading research and design teams. I've worked with organizations from Fortune 500 companies to bootstrapped technology startups in the e-learning, higher ed, and healthcare industries. Recently I researched factors impacting customer adoption of flagship software for over 2000 customers. I use methods like ethnography, usability testing, surveys, and keystroke level modeling to investigate user needs.
After 10 years working in industry, I earned my Ph.D. to dig deeply into the foundations of how people use and interact with technology. My research modeled patients' use of online information over many years while managing a chronic disease.
I've led federally funded research projects, published peer-reviewed research articles, and presented at several conferences and events. I support the UX community by volunteering to teach and mentor.
Strategy and Management
User Interface Design
Search and Web Analytics