User Experience &
Product Strategy


Based in Philadelphia, I have strong connections to Boston, Washington DC, NYC, and Seattle.


Presenting @ HCIR

Email: mzarro@gmail.com

I am a...

user research manager leading efforts to create a user-driven, cloud based organization. I've worked with Fortune 500 and bootstrapped technology startups in the e-learning, e-commerce, higher ed, and healthcare industries.

After 10 years as a technology professional, I earned my Ph.D. to dig deeply into the foundations of how people use and interact with technology. I learned from the people who literally "wrote the book." My advanced degree joined with my industry experience gives me a well rounded and valuable perspective on user experiences and emerging technology use. I always look for the "why" to explain the "what."

I've led federally funded research projects, published peer-reviewed research articles, and presented at several conferences and events. I support the tech community by teaching and mentoring junior designer/researchers.

Background

  • User Research

  • Strategy and Management

  • User Interface Design

  • Product Requirements

  • Customer Journey Mapping

  • Information Architecture

  • Design Thinking

  • Search and Web Analytics

  • Taxonomy

  • Interactive Prototypes

  • Technical Writing and Communication

  • In-class lectures and online learning