Based in Philadelphia, I have strong connections to Boston, Washington DC, NYC, and Seattle.
Presenting @ HCIR
user research manager leading efforts to create a user-driven, cloud based organization. I've worked with Fortune 500 and bootstrapped technology startups in the e-learning, e-commerce, higher ed, and healthcare industries.
After 10 years as a technology professional, I earned my Ph.D. to dig deeply into the foundations of how people use and interact with technology. I learned from the people who literally "wrote the book." My advanced degree joined with my industry experience gives me a well rounded and valuable perspective on user experiences and emerging technology use. I always look for the "why" to explain the "what."
I've led federally funded research projects, published peer-reviewed research articles, and presented at several conferences and events. I support the tech community by teaching and mentoring junior designer/researchers.
Strategy and Management
User Interface Design
Customer Journey Mapping
Search and Web Analytics
Technical Writing and Communication