I am a... user experience researcher leading research and design teams. I've worked in e-learning, higher ed, e-commerce, and healthcare industries. Recently I researched factors impacting customer adoption of flagship software for over 2000 customers. I use methods like ethnography, remote usability testing, interviews and more to investigate user needs.
After 10 years industry experience, I earned my Ph.D. to dig deeply into the foundations of how people use and interact with technology. My primary research areas were human-computer interaction, social media, and modeling patients' use of the web while managing a chronic disease.
I've led federally funded research projects, published peer-reviewed research articles, and presented at several conferences and events. I support the UX community by volunteering to teach and mentor.
Creating engaging and effective user experiences is my passion. I develop UX strategies and tactics, and build engaging technology products and services. I provide leadership and coaching to executive, development, and user experience teams - maintaining a balnace between business and user requirements.
I use research methods like user interviews, usability testing, contextual inquiry, and much more. Currently, I am researching how students, faculty, and administrators use technology to support teaching and learning in higher ed. Previous research includes medical informatics, social media, and faceted search. My research articles have more than 1200 downloads, with over 80 citations.
I've designed web, mobile, and software applications for leading tech companies, like eBay enterprise and SAP, and technology startups. I design wireframes, develop user flows, and program functional HTML/CSS/JS prototypes for desktop, mobile and enterprise software environments.
I teach courses in UX and Information Architecture, and present at industry conferences.
"Hands down, the best class I've taken ..., he inspires interest and motivation. After taking this class, I feel like I could do the job of Information Architect."- IA Student
My students have been hired by organizations like Twitter, Etsy, IBM, and the Library of Congress.
Strategy and Management
User Interface Design
Search and Web Analytics